Refund & Cancellation Policy

1. Storefront Settlement; The Company Does Not Process IAP Funds

Apple Inc. or Google LLC collect IAP subscription purchases on their rails. The Company does not operate Razorpay, PayPal, or analogous consumer checkout pages for those subscription SKUs, does not custody the shopper monies paid at IAP checkout, and therefore cannot originate card or wallet reversals tied to storefront-settled IAP charges.

The Company validates purchase receipts via RevenueCat using pseudonymous storefront transaction references summarized in our Privacy Policy. Billing confirmations, taxation lines, storefront-led invoice artefacts, mandates from payment networks upstream of Apple or Google, cross-border withholding statements issued by storefronts—all remain artefacts of storefront settlement ecosystems outside the Company's ledger control.

• Refund approvals, cancellation of upcoming renewals, provisional credits whilst storefront teams investigate anomalies, storefront charge dispute portals, and mandatory consumer-protection overlays where applicable ordinarily run exclusively through programmes Apple Inc. or Google LLC operate for purchasers on their storefronts alongside laws those platforms honour regionally.
• Company-led support explains quotas where documentation exists, diagnoses technical unlocking delays occurring after storefront authorisation settles, investigates suspected RevenueCat misconfiguration tickets with privacy minimisation, yet cannot adjudicate Apple or Google refund criteria because the Company does not custody the shopper funds routed through storefront settlement networks.

2. Where to Manage Subscriptions and Request IAP Refunds

You must ordinarily use flows Apple Inc. or Google LLC publish:

• Apple App Store: Use Settings ▸ [your Apple ID name] ▸ Subscriptions on compatible devices or the subscription management pathways Apple publishes for Apple ID holders. Follow Apple refund or dispute flows (including any "Report a Problem" style programme Apple makes available where eligible) whenever you seek reversal of storefront-settled IAP. The Company cannot override outcomes Apple adopts for those filings.
• Google Play: Manage cancellations and refund requests inside the Google Play subscriptions or order history tooling Google documents for purchasers in your geography, escalating through Google consumer help when required.

Labels and layouts change whenever Apple or Google redesign account tooling. Confirm the freshest instructions through official Apple Help or Google Play Help centres using queries such as "iOS subscriptions", "iOS IAP refund", or "Google Play subscription cancellation".

3. Maha Mirror Credits and Generation Status

Monthly Maha Mirror credits appear inside the entitlement screens. Credits are consumed upon successful completion of generation once pipelines record completions consistent with in-product confirmations. Interrupted attempts, outages, moderation decisions, downgrade periods, revocation webhooks cancelling entitlements—all follow explanatory copy surfaced in-account. The Company does not adjudicate cashback for subjective dissatisfaction with AI outputs absent independent storefront refund outcomes.

4. Introductory Trials, Renewals, and Downgrades

If Apple or Google present an introductory promotion or trial surfaced without storefront pre-authorisation, conversion or downgrade timelines follow disclosures they display at signup. The Company honours receipt metadata echoed through RevenueCat after storefront updates settle.

5. Suspected Duplicate Charges or Entitlement Errors

If you suspect duplicate storefront charges or missing entitlements despite an authorised IAP receipt, contact support with Apple or Google transaction references and minimally necessary screenshots so the Company correlates RevenueCat records without harvesting journal contents. Investigations that require payment-network reversals still route through storefront procedures because Apple's or Google's PSP partners settle those shopper funds—not the Company.

6. Chargebacks and Fraud

Charging back an IAP transaction through your issuer without exhausting storefront-managed dispute tooling may prompt Apple's or Google's antifraud workflows to downgrade entitlements communicated through revocation signals we mirror from RevenueCat. The Company ordinarily follows storefront outcomes rather than unilaterally overriding them.

7. Governing Law and Dispute Resolution

Disputes principally about reversing IAP funds, cancelling renewals, or obtaining refunds or provisional credits that depend on Apple's or Google's payment investigations should ordinarily be handled through the programmes those companies publish for purchasers, as summarised in Sections 1 and 2, before you pursue arbitration about Company-hosted duties unrelated to storefront payment outcomes.

For disputes about the Company's performance of its contracts (other than matters that must first be resolved by Apple or Google while payment outcomes remain unsettled), this Policy and the Terms are governed by the laws of India. The parties shall attempt good-faith written resolution by emailing support@dahikartechnologies.com.

If informal resolution fails, disputes may be referred to confidential binding arbitration seated in Nagpur, Maharashtra, India, administered in English by a sole arbitrator appointed under the Arbitration and Conciliation Act, 1996. Courts at Nagpur may grant interim relief, enforce awards, or hear claims that are not arbitrable. To the maximum extent permitted without violating mandatory Indian consumer protections, each party brings claims only in an individual capacity and not as a class or collective representative.

8. Contact

• Dahikar Technologies Private Limited, Nagpur, Maharashtra, India
• support@dahikartechnologies.com

Privacy grievances follow the Grievance Officer pathway in our Privacy Policy, which references the monitored mailbox cited above alongside mandatory DPDP timelines.