Terms and Conditions of Use

1. Medical, Health, and Emergency Disclaimer

JivanShailee is not a medical device and it is not a substitute for regulated health care. Omni Presence Sentinel, Prana-related summaries, journaling workflows, Weekly Mirror summaries, Voice Mentor coaching prompts where enabled, biometric signals you voluntarily connect from frameworks such as Apple HealthKit after you grant access, personalization supported by Google Gemini and OpenAI where described in our notices, heuristic scoring surfaced in-product, reminders, streaks, Maha Mirror narratives, mantra tallies, onboarding guidance text, and similar features offer educational journaling and wellness motivation. Outputs do not diagnose diseases, prescribe drugs, certify disability, adjudicate suicidal risk in lieu of clinicians, supervise psychotherapy/psychiatry as a licensed clinician over chat, organise emergency responders, replace medication titration supervised by prescribing professionals, certify workplace clearance, certify meal plans designed by credentialled dietetics professionals in your jurisdiction, or provide emergency mental-health triage.

• No medical reliance: Seek qualified clinicians, counselors, pharmacists, dietitians accredited in your jurisdiction, occupational health advisers, poison control centres, ambulance services, crisis hotlines, and other regulated professionals for medical or emergency decisions rather than relying on Service outputs alone.
• Emergencies: Contact local emergency services or a recognised crisis counselling line whenever you suspect imminent harm.
• No treating relationship from the consumer apps alone: Unless we separately engage you under a distinct clinical-services agreement explicitly acknowledged in writing with you, downloading or using these consumer apps does not create a clinician–patient relationship with the Company.

2. Eligibility, Accounts, and Security

• You must comply with age, territorial, parental-control, Family Sharing, and availability requirements communicated by Apple, Google, and applicable regulators.
• Provide accurate onboarding information (mobile number verified through OTP, optional email fields, nickname or profile selections, and comparable details) so recovery and entitlement checks function correctly.
• You are responsible for securing OTP SMS or email pathways, journaling passcodes configured in-product, biometric unlock prompts, storefront Apple ID/Google account credentials, devices you enrol, delegated family purchasers permitted by storefront rules, and any browser sessions used to authenticate to our sites.
• During reasonable fraud inquiries we may verify limited entitlement or device metadata strictly as permitted by Indian privacy law and our Privacy Policy.

3. Subscription Tiers and Maha Mirror Credits

Individual plan names, prices, introductory promotions, quotas, taxation lines, rounding, renewal intervals, downgrade behaviour, SKU identifiers, localization strings, storefront experiments, and entitlement grace periods originate from Apple or Google catalogue data and synchronize through RevenueCat. If in-app quotas temporarily disagree with storefront receipts, support teams verify using purchase identifiers shared by you and the platforms consistent with privacy minimisation.

• Free: Includes an ad-supported experience with foundational journaling access communicated on storefront listings and in-product.
• Premium: Grants ad removal for placements we earmark against the Premium tier on your SKU, activates Weekly Mirror where available for your plan and platform version, includes one (1) Maha Mirror credit per calendar month refreshed according to quotas shown inside the entitlement screens.
• Premium Plus: Provides all Premium functionality, activates Voice Mentor where offered for your plan, includes three (3) Maha Mirror credits per calendar month under the quotas shown inside the entitlement screens.

Credits consumed on successful generation. Each successfully completed Maha Mirror generation consumes one credit. Interrupted attempts, outages, safety moderation outcomes, restores of purchases, SKU transitions, downgrade periods, entitlement synchronization delays between storefronts and our servers—the Service explains how each situation affects quotas using the disclosures and escalation paths surfaced in-product.

We honour storefront receipts forbidding retrospective diminution of entitlements prepaid while a subscription stays valid under Apple or Google policy.

4. Payments, Renewals, and Store Policies

Paid IAP subscriptions renew or cancel under the storefront policies of Apple Inc. or Google LLC according to how you subscribed. The Company does not collect IAP subscription proceeds through its own web payment gateways.

• Storefront billing only: We do not use Razorpay, PayPal, or similar consumer checkout pages for these mobile subscription SKU lines described in §3.
• Cancellation and refunds: Procedures for cancelling renewals or seeking refunds ordinarily run through Apple or Google; see our Refund & Cancellation Policy for how to find those workflows.
• Receipt sync: Entitlement activation through RevenueCat may trail the storefront confirmation by a short interval. Persistent errors after restoring purchases should be routed to support with the transaction references instructed in-product.

Plans advertised as introductory trials convert according to the Apple or Google screens you approve at enrolment.

5. User Content and Acceptable Use

"User Content" means journaling text you enter, moods, attachments, deity or mantra selections, Weekly Mirror prompting answers, onboarding responses, Sentinel feedback sliders if surfaced, transcripts or audio artefacts when the Service retains them pursuant to onboarding notices—limited to modalities your installation exposes.

You grant the Company a worldwide, non-exclusive licence to reproduce, encrypt, transmit, host, troubleshoot, summarise for authorised AI personalization, synchronize devices you authorise, engage subprocessors disclosed in our Privacy Policy, purge data subject to deletion timelines described there, watermark optional outputs when the UI visibly indicates watermarking, conduct analytics as aggregate statistics devoid of verbatim journal payloads where feasible, cooperate with lawful process—all solely to operate and secure the Service consistent with lawful bases communicated in our Privacy Policy.

• Upload only content you control or cleared rights.
• No unlawful harassment, exploitation of minors, or violence incitement.
• No intellectual property misuse, malware distribution, spoofing the identities of the Company, unauthorised harvesting of bulk user data beyond personal export tools we provide.
• No attacks on authentication systems, unauthorised attempts to circumvent paid entitlements contrary to storefront or Family Sharing rules, or scripted abuse draining shared infrastructure.

You indemnify the Company, its affiliates, and personnel against reasonable third-party claims arising from User Content you supplied or account conduct attributable to your credentials when that content or conduct breached law or contractual duties.

6. Health and Sensitive Telemetry

Optional HealthKit or analogous connectors operate only after you grant OS prompts. Turning permissions off prevents new ingestion; encrypted backups degrade over the horizons described under our Privacy Policy.

Sensitive telemetry you opt into may not be reused for behavioural advertising incompatible with Apple, Google, or Indian lawful purpose obligations; contractual controls with ad partners prohibit prohibited repurposing where those partners process data.

7. Intellectual Property

JivanShailee logos, mascot artwork that the Company originates, Sanskrit typography that the Company originates, codebase excluding OSS, scoring tables we treat confidential, prompt guardrails safeguarding safety refusals, Company-authored marketing copy—remain the property of the Company or its licensors. Your User Content stays yours aside from licences granted in §5.

No copying or redistribution of app binaries except through authorised storefront downloads. Do not spoof Company branding through unofficial builds, circumvent technical access controls beyond personal fair-use recovery, distribute malware posing as journaling exports, impersonate Company personnel, systematically scrape unrelated users' private entries without lawful authorisation—all subject to enforcement under §9.

8. Warranty Disclaimer; Liability Cap

To the maximum extent permitted by Indian law, excluding rights that cannot be waived, THE SERVICE AND ITS CONTENT ARE PROVIDED "AS IS". WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION OF CLOUD STORAGE, VERTEX GEMINI ROUTES, OPENAI API ROUTES, FIREBASE ASYNC CALLS, REVENUECAT WEBHOOK DELIVERY, OR DEVICE OFFLINE EDGE CASE SYNCHRONIZATION.

Our aggregate monetary liability arising from claims under these Terms is capped at the greater of ₹2,500 or the fees you prepaid directly to the Company for Service access unrelated to storefront-custodied IAP in the sixty (60) days before you give written notice; for purely IAP-backed consumer plans the cap ordinarily equals ₹2,500 absent separate consulting invoices unrelated to storefront billing. Mandatory Indian statutes or tribunal orders rejecting unconscionable caps prevail when applicable.

These limitations survive cessation of Service access unless law requires otherwise.

9. Suspension and Termination

We may suspend, limit, or close accounts that materially violate these Terms, compromise security or other users' lawful enjoyment, attack authentication systems without authorisation, circumvent paid-access rules contrary to storefront or Family Sharing terms, misuse AI generation quotas without reasonable excuse after escalating warnings except where statutes or storefront fraud programmes require quicker holds, or conduct fraud materially inconsistent with purchase records surfaced by Apple's or Google's entitlement APIs. Cooperation with storefront abuse teams or lawful authority requests proceeds under our Privacy Policy and applicable law.

You may delete your account through in-product controls wherever they exist. Cryptographic deletion and retention durations are governed exclusively by our Privacy Policy so infrastructure schedules stay consistent with that document alone.

10. Governing Law and Dispute Resolution

Questions principally about storefront charges you paid through Apple or Google—including cancellations during an active prepaid period, provisional credits while storefront investigations proceed, IAP refunds authorised or denied pursuant to storefront rules, storefront-led charge disputes, or analogous payment-administration themes—must ordinarily begin with programmes Apple Inc. or Google LLC publish for their consumers. Our Refund & Cancellation Policy explains that the Company does not process those shopper funds itself and directs you toward the relevant account screens.

For disputes centred on the Company's textual obligations here that do not principally require Apple or Google to resolve a storefront payment outcome, these Terms are governed by the laws of India excluding conflict-of-laws rules that would displace substantive Indian protections consumers cannot waive. The parties shall first attempt good-faith written resolution by emailing support@dahikartechnologies.com describing the disagreement and exchanging reasonable supporting particulars.

If informal resolution fails, unresolved disputes shall be referred to confidential binding arbitration seated in Nagpur, Maharashtra, India, administered in English by a sole arbitrator appointed pursuant to the Arbitration and Conciliation Act, 1996. Courts seated in Nagpur may grant interim remedies, enforce arbitration awards, or adjudicate disputes that statutes declare non-arbitrable. Except where forbidden, each party proceeds in individual capacity—not as a claimant or class representative in consolidated proceedings—to the fullest extent statute permits balanced against unconscionability doctrines safeguarding vulnerable consumers.

11. Updates to These Terms

We may revise these Terms periodically to reflect launches, storefront requirements, statutes, cryptography or entitlement tooling adjustments, subprocessors disclosed in our Privacy Policy, and other lawful operational realities that warrant updated contract wording. Updated wording posts here with a new Last Updated date. Where materially adverse or expressly required under Indian communications expectations or storefront rules, we may also surface concise notices inside the apps or storefront-linked hubs before materially binding renewals you can cancel through Apple or Google.

12. Contact

• Dahikar Technologies Private Limited, Nagpur, Maharashtra, India
• support@dahikartechnologies.com

Privacy grievances escalate through the Grievance Officer pathway in our Privacy Policy, which ordinarily uses the same monitored mailbox referenced there.

13. Acknowledgements for Apple App Store Users

If you downloaded JivanShailee from Apple's App Store, these Terms constitute an agreement solely between you and the Company, not Apple, except where Apple retains third-party-beneficiary rights strictly necessary under Apple Developer Program rules.

• Support questions about journaling features should ordinarily be routed to Company support channels noted above; Apple is not obligated to maintain the Service apart from incidental statutory protections Apple owes as the marketplace operator.
• Apple is not responsible for investigating or defending allegations that Company-authored materials infringe third-party rights, except where a court finds Apple-required SDK integrations caused the infringement without opt-out afforded to consumers.
• Apple may invoke its third-party-beneficiary status solely to enforce the acknowledgements expressly required under Apple's Program License Agreement, and Apple's standard Licensed Application End User License may supplement licensing of binaries delivered through Apple frameworks.